WEBVTT 00:01.585 --> 00:04.045 (Finch) You are being watched. 00:04.087 --> 00:06.340 The government has a secret system. 00:06.381 --> 00:08.258 A machine that spies on you 00:08.300 --> 00:10.845 every hour of every day. 00:10.886 --> 00:13.138 I designed the machine to detect acts of terror 00:13.180 --> 00:14.890 but it sees everything. 00:14.932 --> 00:18.435 Violent crimes involving ordinary people. 00:18.477 --> 00:21.438 The government considers these people irrelevant. 00:21.480 --> 00:23.565 We don't. 00:23.607 --> 00:25.985 Hunted by the authorities.. 00:26.025 --> 00:28.028 ...we work in secret. 00:28.069 --> 00:29.738 You'll never find us. 00:29.780 --> 00:32.031 But victim or perpetrator 00:32.073 --> 00:33.784 if your number's up.. 00:33.826 --> 00:34.952 ...we'll find you. 00:39.373 --> 00:41.625 - '911. What is your emergency?' - 'I need you to calm down.' 00:41.667 --> 00:43.460 - '911. What's your emergency?' - 'Shut up! Shut up!' 00:43.502 --> 00:46.129 - '911. What's your emergency?' - '911. What is your emergency?' 00:46.171 --> 00:47.798 (female #1) 911. What's your emergency? 00:47.840 --> 00:49.758 (Finch) '911. What's your emergency?' 00:49.800 --> 00:51.760 (male #1) 'You gotta help me. They've broken into my car.' 00:51.802 --> 00:53.178 Are you in the car now, sir? 00:53.220 --> 00:54.889 'No. Thank God. I'm across the street.' 00:54.930 --> 00:57.182 Good. Please do not attempt to approach the vehicle. 00:57.224 --> 00:58.475 Now do you see any weapons? 00:58.517 --> 00:59.643 'They're ripping up the interior.' 00:59.685 --> 01:01.269 - 'They're everywhere!' - Alright. 01:01.311 --> 01:04.105 And are they attempting to steal the vehicle? 01:04.147 --> 01:06.358 'What? Don't be ridiculous.' 01:06.400 --> 01:08.694 'Squirrels can't drive.' 01:08.736 --> 01:11.864 I'm afraid squirrels fall outside the purview of 911. 01:11.906 --> 01:14.909 'Let me connect you to a non-emergency operator.' 01:14.950 --> 01:16.660 (Sandra) 'Good job, Harold.' 01:16.702 --> 01:18.537 You sure you've never done this kind of thing before? 01:18.579 --> 01:21.373 Not quite, although I do have some.. 01:21.415 --> 01:23.000 ...applicable experience. 01:23.042 --> 01:24.543 (Reese) 'I don't know, Finch.' 01:24.585 --> 01:26.628 Maybe we should get Fusco to question those squirrels. 01:26.670 --> 01:28.171 Reese is right. 01:28.213 --> 01:30.966 (Shaw) 'Could be a whole rodent carjacking ring.' 01:31.008 --> 01:32.760 Keeping entertained, are we? 01:32.801 --> 01:35.136 'I'd be happy to trade places, Ms. Shaw.' 01:35.178 --> 01:38.097 I admit I'm not sure what makes me the best fit 01:38.139 --> 01:40.475 for this particular undercover mission. 01:40.517 --> 01:42.394 At a desk, surrounded by monitors 01:42.436 --> 01:43.938 helping people in danger. 01:43.979 --> 01:46.607 All you're missing is the dog. 01:46.648 --> 01:47.649 (Shaw) 'Besides, would you really want someone' 01:47.691 --> 01:49.693 to call 911 and get me? 01:49.735 --> 01:51.278 Point taken. 01:51.319 --> 01:53.447 'These calls represent the numbers we never get.' 01:53.488 --> 01:56.533 Crimes that unfold too quickly for the machine to detect. 01:56.575 --> 01:58.410 So it's a win-win, Finch. 01:58.452 --> 02:01.789 You get to help them while looking into our latest number. 02:01.830 --> 02:03.791 Sandra Nicholson. 02:03.832 --> 02:06.752 (Shaw) '911 operator and trainee supervisor.' 02:06.794 --> 02:08.963 She's got a stack of commendations. 02:09.004 --> 02:10.297 So what's the threat? 02:10.338 --> 02:12.091 911 operators are often witnesses 02:12.132 --> 02:14.760 at trial, targets of lawsuits 02:14.802 --> 02:16.386 'and..' 02:16.428 --> 02:17.972 ...now that I've hacked the routing system 02:18.013 --> 02:21.349 I can monitor every call she gets. 02:24.269 --> 02:25.479 (female #2) Sandra? 02:25.520 --> 02:27.397 Her car went off a bridge into the water. 02:27.439 --> 02:29.149 She's sinking. I-I don't know what to do. 02:29.190 --> 02:31.443 Okay, hello, ma'am, can you hear me? 02:31.485 --> 02:33.361 - What's your name? - 'Jackie.' 02:33.403 --> 02:34.738 'I'm trapped. Oh, my God.' 02:34.780 --> 02:36.156 Alright, Jackie, just relax. 02:36.197 --> 02:37.825 We're gonna get you out of there, okay? 02:37.866 --> 02:40.119 Cars can float for up to two minutes so we got a little time. 02:40.160 --> 02:42.412 'The doors are stuck, and the windows have shorted out.' 02:42.454 --> 02:44.539 - 'Please help.' - Jackie, are you wearing heels? 02:44.581 --> 02:47.001 'Yes, these stupid four inch pumps.' 02:47.042 --> 02:48.919 Alright, those pumps are gonna save your life. 02:48.961 --> 02:51.672 Your car window's weak spot is up front near the door hinges. 02:51.713 --> 02:53.465 I want you to kick that spot as hard as you can 02:53.507 --> 02:54.675 with your heel, okay? 02:54.716 --> 02:56.051 Go! 02:56.093 --> 02:57.886 [grunts] 02:57.928 --> 02:59.680 [glass shattering] 02:59.721 --> 03:02.265 - 'It worked!' - 'Unit 1234 arriving on scene.' 03:02.307 --> 03:04.018 'We have eyes on the car. We'll take it from here.' 03:04.059 --> 03:06.185 Alright, Jackie. Rescue team's on the way. 03:09.106 --> 03:10.565 She's good. 03:10.607 --> 03:12.275 At handling other people's emergencies. 03:12.317 --> 03:13.777 'Wonder how she'll hold up when she's faced' 03:13.819 --> 03:15.403 'with one of her own.' 03:24.705 --> 03:26.289 Murder weapon on the Kipling case. 03:26.331 --> 03:28.375 What do you think, Fusco? Right size, right shape? 03:28.416 --> 03:30.085 Wrong edge. 03:30.127 --> 03:31.712 Wound was serrated, remember? 03:33.714 --> 03:35.716 (Kane) 'Hey, Fusco, hold up a second.' 03:35.757 --> 03:37.134 Suspect's guilty as hell 03:37.176 --> 03:39.302 but we can't get his DNA without a warrant. 03:39.344 --> 03:40.595 The D.A. Wants to kick him. 03:40.637 --> 03:43.390 Ever hear of dumpster diving, Kane? 03:43.431 --> 03:45.392 (Jake) 'Ah, excuse me. Detective Fusco?' 03:46.226 --> 03:47.477 Jake Harrison. 03:47.519 --> 03:48.896 Just transferred over from the 12th 03:48.937 --> 03:50.564 'and I caught this case.' 03:50.605 --> 03:52.440 Tara Cooke, 29 03:52.482 --> 03:54.985 found by the East River yesterday morning. 03:55.027 --> 03:56.361 Head bashed in, wallet stolen. 03:56.403 --> 03:57.404 [cell phone ringing] 03:57.445 --> 03:58.864 'Mugging gone bad, right?' 03:58.906 --> 04:00.281 Everyone said you were the guy to talk to. 04:00.323 --> 04:01.658 Look, kid, they bumped you up 04:01.700 --> 04:03.284 to homicide task force for a reason. 04:03.326 --> 04:04.327 They don't all come with instructions. 04:04.369 --> 04:05.913 Figure it out. 04:05.954 --> 04:07.081 You want something from me too? 04:07.122 --> 04:08.665 Is this a bad time, detective? 04:08.707 --> 04:10.250 (Fusco) 'It ain't good.' 04:10.291 --> 04:12.127 My brain's being picked on everything from interrogation 04:12.169 --> 04:13.294 to evidence collection. 04:13.336 --> 04:14.880 Hardly surprising. 04:14.922 --> 04:16.381 Your arrest of Officer Simmons 04:16.423 --> 04:18.592 brought you no small amount of esteem. 04:18.633 --> 04:20.219 Perhaps you should be flattered that your peers 04:20.260 --> 04:21.220 'are soliciting your advice.' 04:21.260 --> 04:22.679 Yeah, yeah. 04:22.721 --> 04:24.472 Speaking of which, did you receive the name I sent? 04:24.514 --> 04:26.641 Yeah, it was, uh.. 04:26.683 --> 04:28.727 ...Sandra Nicholson. 04:28.769 --> 04:30.229 Yeah, I mean, other than a couple of parking tickets 04:30.270 --> 04:31.688 she's clean. 04:31.730 --> 04:33.398 But she did have a sealed juvie record. 04:33.440 --> 04:36.026 'Must have gotten into some kind of trouble as a kid.' 04:36.068 --> 04:37.277 I don't suppose you could take a peek 04:37.318 --> 04:38.361 'behind that seal.' 04:38.403 --> 04:40.072 I'm sorry, pal. 04:40.114 --> 04:42.699 With the whole HR takedown, hit the force pretty hard. 04:42.741 --> 04:45.244 The whole department's under scrutiny. 04:45.284 --> 04:46.703 So unless you got a court order 04:46.745 --> 04:48.371 I guess I'm gonna have to say no. 04:48.413 --> 04:51.332 Understood. I thank you for your time, detective. 04:51.374 --> 04:53.794 And as for your newfound popularity 04:53.835 --> 04:54.795 'you've earned it.' 04:54.836 --> 04:57.589 Yeah. 05:07.432 --> 05:09.268 See these bruises? 05:09.308 --> 05:10.894 Liver mortis. 05:10.936 --> 05:13.647 Happens when a body stays in one place, okay? 05:13.688 --> 05:16.316 Tara was found on her right side. 05:16.357 --> 05:18.568 'These bruises are on the left. And look.' 05:18.610 --> 05:20.654 Forensics found industrial carpet fibers 05:20.695 --> 05:21.905 stuck in the wound. 05:21.947 --> 05:24.158 But she wasn't wrapped up in any carpet. 05:24.199 --> 05:25.742 Body was moved. 05:25.784 --> 05:27.368 This isn't a mugging at all. 05:27.410 --> 05:29.329 Let's get to work. Show me what else you got. 05:29.370 --> 05:31.123 Uh, yeah. 05:41.633 --> 05:43.177 [beeps] 05:45.220 --> 05:46.805 911. What's your emergency? 05:46.847 --> 05:48.473 (Aaron) 'My name is Aaron.' 05:48.515 --> 05:50.225 'Some men are trying to break into my apartment.' 05:50.267 --> 05:51.726 Hi, Aaron. I'm Sandra. 05:51.768 --> 05:54.062 I'm gonna help you out, okay? Are you alone? 05:54.104 --> 05:56.023 The sitter wasn't here when I got home from school 05:56.064 --> 05:57.524 and mom's at work. 05:57.565 --> 05:59.734 Alright, I'm sending the police right away. 05:59.776 --> 06:01.402 All units, 1031 in progress. 06:01.444 --> 06:04.156 216 Bakersfield way, unit 4E. 06:04.198 --> 06:06.783 Code three. Repeat, code three. 06:06.825 --> 06:08.994 Mr. Reese, Ms. Shaw, he may not be our number, but-- 06:09.036 --> 06:10.329 We got it, Finch. We're on our way. 06:10.369 --> 06:11.788 [thud] 06:11.830 --> 06:13.414 Sandra, they're breaking through the door. 06:13.456 --> 06:15.667 Is there any place you can hide? 06:15.709 --> 06:18.128 There's a crawlspace behind a panel in my closet. 06:18.170 --> 06:19.838 Perfect. Go there now. 06:21.506 --> 06:24.425 [thud] 06:31.432 --> 06:33.060 (Aaron) 'Okay, Sandra, I'm in.' 06:33.101 --> 06:34.686 Okay, you're doing great, Aaron. 06:34.728 --> 06:37.647 'Now I want you to stay super quiet, not a sound.' 06:53.288 --> 06:56.124 [speaking in foreign language] 06:59.211 --> 07:00.503 Sandra? It worked. 07:00.545 --> 07:02.964 'They're leaving.' 07:03.006 --> 07:05.926 [beeping] 07:09.971 --> 07:11.306 [speaking in foreign language] 07:13.058 --> 07:14.893 - No! - Aaron? 07:14.935 --> 07:17.854 No, no, no! No! 07:19.022 --> 07:20.648 Aaron, are you alright? 07:20.690 --> 07:22.276 - Aaron! - 'No!' 07:25.695 --> 07:27.030 'Sandra?' 07:27.072 --> 07:29.783 The men want me to tell you something. 07:29.824 --> 07:32.535 What? What is it? 07:32.577 --> 07:35.914 - Answer your phone. - What? 07:35.956 --> 07:38.875 [cell phone ringing] 07:43.004 --> 07:44.423 Hello? 07:44.464 --> 07:47.175 (male #2) 'So nice to meet you, Sandra.' 07:47.217 --> 07:50.011 'I apologize for calling you on your personal cell phone' 07:50.053 --> 07:52.806 'but for what we're about to do together' 07:52.847 --> 07:54.557 'I need you mobile.' 07:54.599 --> 07:56.310 And what are we about to do? 07:56.351 --> 07:58.437 'Anything I say.' 07:58.477 --> 08:01.398 'You see, I've just taken this boy hostage' 08:01.440 --> 08:04.525 'and unless you follow my instructions precisely' 08:04.567 --> 08:07.321 'little Aaron is going to die.' 08:16.455 --> 08:18.498 Who is this? What's your name? 08:18.539 --> 08:20.334 'Really, Sandra?' 08:20.375 --> 08:21.751 'A boy's life is at stake' 08:21.793 --> 08:23.253 'and you want proper introductions.' 08:23.295 --> 08:25.546 How do I know Aaron is even real? 08:25.588 --> 08:27.341 That this kidnapping wasn't staged? 08:27.382 --> 08:29.634 'I'd be happy to cut off Aaron's hand' 08:29.676 --> 08:31.011 'and dump it outside your apartment' 08:31.052 --> 08:33.512 'at 3621, 17th Avenue.' 08:33.554 --> 08:35.307 'Take a look at your phone.' 08:37.642 --> 08:40.228 'Now tell me exactly which body part' 08:40.270 --> 08:41.604 'you'd like him to lose first.' 08:41.646 --> 08:42.981 No! 08:44.732 --> 08:47.194 - I believe you. - 'Good.' 08:47.235 --> 08:49.404 'Now for the ground rules.' 08:49.446 --> 08:51.531 'Alert anyone to the situation' 08:51.572 --> 08:53.700 'disobey any of my commands' 08:53.741 --> 08:57.371 'attempt in any way to disconnect this call' 08:57.412 --> 08:58.997 'and Aaron dies.' 08:59.039 --> 09:00.290 Sounds simple enough. 09:00.332 --> 09:02.083 'I'm glad you think so.' 09:02.125 --> 09:03.877 'Command number one..' 09:03.918 --> 09:06.796 '...call off the police you've dispatched to Aaron's home.' 09:06.838 --> 09:08.298 'Now.' 09:13.970 --> 09:16.973 All units, disregard 1031 at 216 Bakersfield way. 09:18.683 --> 09:21.895 The call was a hoax. Repeat, there is no emergency. 09:21.936 --> 09:24.772 (male #3) 'Copy that. Sector Charlie canceling response.' 09:24.814 --> 09:26.649 (male #2) 'Excellent, Sandra.' 09:26.691 --> 09:28.985 'You're gonna do just fine.' 09:29.027 --> 09:30.404 (Reese) 'Finch, we're entering Aaron's apartment building.' 09:30.445 --> 09:32.030 'Any news?' 09:32.072 --> 09:33.532 Aaron's been abducted by a man who was able to hack 09:33.573 --> 09:35.825 'into the 911 private branch exchange' 09:35.867 --> 09:38.703 'and ensure that the boy's call went directly to Sandra.' 09:38.745 --> 09:41.122 Any idea why he'd single her out? 09:41.164 --> 09:42.582 (Shaw) Could be a grudge. 09:42.623 --> 09:45.001 One of Sandra's 911 calls gone bad. 09:45.043 --> 09:46.211 Doesn't explain the kid, though. 09:46.253 --> 09:47.670 Why would Sandra's number come up 09:47.712 --> 09:49.047 if Aaron's the one in danger? 09:49.089 --> 09:50.882 If the machine gave us Sandra's number 09:50.924 --> 09:53.385 her fate and Aaron's are entwined. 09:55.303 --> 09:58.223 [dramatic music] 10:08.608 --> 10:10.651 Finch, no sign of them or the kid. 10:10.693 --> 10:11.986 Try the webcam. 10:12.028 --> 10:13.696 'I used a remote administration tool' 10:13.738 --> 10:16.283 'to access Aaron's computer.' 10:19.327 --> 10:20.454 (Shaw) 'There he is.' 10:26.293 --> 10:28.211 'Guys who took him were pros.' 10:28.253 --> 10:30.046 (Reese) 'They're not military.' 10:30.088 --> 10:32.173 No sweep and clear. 10:32.215 --> 10:35.718 'Flashy chrome pistol.' 10:35.760 --> 10:38.221 'And that ring, a gothic cross.' 10:38.263 --> 10:39.847 Templarios. 10:39.889 --> 10:42.725 'Express kidnappers from a Mexican cartel.' 10:42.767 --> 10:44.018 Best at what they do. 10:44.060 --> 10:45.770 I've pinpointed the GPS signal 10:45.812 --> 10:47.688 'from the mystery caller's phone.' 10:47.730 --> 10:49.774 'It's in a car cruising upper Manhattan.' 10:49.816 --> 10:51.485 I'm on it. 10:51.526 --> 10:53.736 I'll see if I can track down the cartel. 10:57.198 --> 10:58.699 (Fusco) 'Looks like your dead girl' 10:58.741 --> 11:00.660 'Tara Cooke, worked at a private equity firm.' 11:00.701 --> 11:03.663 'Let's go check out her office.' 11:03.704 --> 11:04.705 We'll run the usual tests. 11:04.747 --> 11:05.999 But first glance 11:06.040 --> 11:07.250 Carpet fibers aren't a match. 11:07.292 --> 11:09.169 Your girl wasn't killed in her office. 11:11.421 --> 11:14.090 [cell phone ringing] 11:18.345 --> 11:20.514 Hey. Didn't glasses give you the message? 11:20.555 --> 11:22.056 My dance card's booked. 11:22.098 --> 11:23.558 'I'm helping a rookie with a homicide.' 11:23.600 --> 11:25.185 'So unless the world's coming to an end--' 11:25.226 --> 11:28.229 For a ten year old boy it is, unless we save him. 11:28.271 --> 11:29.272 Why didn't you say so? What do you need? 11:29.314 --> 11:31.107 The templarios. 11:31.149 --> 11:33.109 Any idea where they've been hanging out lately? 11:33.151 --> 11:34.819 I can't say for sure. 11:34.861 --> 11:36.571 They used to frequent a bar up in Bedford Park 11:36.613 --> 11:37.822 called El Cetrero. 11:37.864 --> 11:40.450 That's where I'd try. Good luck. 11:44.912 --> 11:48.166 - And you are? - Brent Holm. 11:48.208 --> 11:51.336 I worked side by side with Tara for two years. 11:51.378 --> 11:54.548 I heard she was mugged. Why are you checking her office? 11:54.589 --> 11:56.049 Just have to rule some things out. 11:56.090 --> 11:59.052 We'll provide the police with whatever you need. 11:59.093 --> 12:00.470 Did you know Tara as well? 12:00.512 --> 12:02.263 I should hope so. I hired her. 12:02.305 --> 12:03.764 Gina Kincaid, CFO. 12:03.806 --> 12:06.685 And this is my husband and CEO Ron Kincaid. 12:06.725 --> 12:08.269 Good to meet you both. 12:08.311 --> 12:10.813 Tara was one of our top young executives. 12:10.855 --> 12:12.649 We intend to help in any way we can. 12:12.691 --> 12:14.484 You know what would be really helpful? 12:14.526 --> 12:16.403 If you could get us a copy of the security footage 12:16.444 --> 12:18.196 of Tara's last day at work. 12:30.041 --> 12:31.292 It's done. 12:31.334 --> 12:33.211 I've labeled Aaron's call a prank. 12:33.253 --> 12:36.256 (male #2) 'Good. Now plug your headset into your phone.' 12:36.297 --> 12:39.342 - 'Your hands need to be free.' - To do what? 12:39.384 --> 12:42.512 'Shut down the building's backup generator.' 12:42.554 --> 12:44.264 If the power goes out 12:44.305 --> 12:47.892 that generator is the only thing keeping this call center online. 12:47.934 --> 12:48.935 Why shut it down? 12:48.976 --> 12:50.895 'Because I asked nicely.' 12:50.937 --> 12:52.855 'I can be more emphatic' 12:52.897 --> 12:55.734 'but people tend to get hurt when that happens.' 13:00.655 --> 13:02.282 'Good girl.' 13:02.323 --> 13:04.576 'And try not to look so nervous, Sandra.' 13:04.618 --> 13:07.621 'If I can see your hands shaking, everyone can.' 13:07.662 --> 13:10.123 (male #4) 'Is that in Washington Heights?' 13:10.164 --> 13:12.083 [indistinct chattering] 13:12.125 --> 13:13.792 (male #5) 'How old would you say he was?' 13:13.834 --> 13:15.754 (female #2) 'Go get them as fast as you can.' 13:15.794 --> 13:18.214 (female #3) 'Now how long ago did you take the pills?' 13:18.256 --> 13:19.674 (female #4) 'Do you have a fire extinguisher in the house?' 13:19.716 --> 13:21.468 (male #6) 'What was the man wearing?' 13:21.509 --> 13:22.927 (male #7) 'Alright, sir. What's your location?' 13:22.969 --> 13:24.345 'What's the apartment number?' 13:24.387 --> 13:25.555 (female #5) 'Well, then you need to get' 13:25.597 --> 13:27.641 'out of there as quickly as possible.' 13:27.682 --> 13:29.559 And how long has your cat been stuck in the AC duct? 13:29.601 --> 13:30.893 (female #6) 'Do not attempt to save any of your possessions, okay?' 13:30.935 --> 13:32.562 (female #7) 'And have you had any alcohol?' 13:32.604 --> 13:33.980 (male #8) 'What about the other passengers?' 13:34.021 --> 13:35.315 Anyone hurt when the car hit you? 13:35.356 --> 13:36.316 (male #9) 'Did you see which way he ran--' 13:36.357 --> 13:37.651 'Sandra..' 13:37.692 --> 13:39.319 '...I just wanted to thank you again 13:39.360 --> 13:41.988 for your help. 13:42.029 --> 13:44.574 - Are you alright? - Fine. Thanks. 13:48.411 --> 13:50.121 (Finch) 'Why would he send her to shut down' 13:50.163 --> 13:52.957 'the backup generator?' 13:52.999 --> 13:55.168 - Can I help you, Sandra? - I'm such a klutz. 13:55.209 --> 13:57.836 I think I dropped an earring back there this morning. 13:57.878 --> 14:00.214 Is there any way I could go in and take a look? 14:02.676 --> 14:03.802 Just sign in. 14:12.435 --> 14:16.147 (male #2) 'Oh, Sandra, did you really think I wouldn't see that?' 14:16.189 --> 14:18.566 'You must not care about Aaron at all.' 14:18.608 --> 14:21.944 'Just like you didn't care about little Joseph 20 years ago.' 14:21.986 --> 14:23.530 Joseph. 14:23.571 --> 14:24.905 (male #2) 'With the right resources' 14:24.947 --> 14:26.533 'you can access anything.' 14:26.574 --> 14:28.951 'Even sealed juvenile records.' 14:28.993 --> 14:30.704 'The question is' 14:30.745 --> 14:34.207 'are you doomed to make the same mistake twice?' 14:41.381 --> 14:44.300 [dramatic music] 15:00.107 --> 15:02.777 'Creepy down here, isn't it?' 15:02.819 --> 15:04.153 'Alright.' 15:04.195 --> 15:05.905 'Now find the backup generator switch' 15:05.946 --> 15:07.407 'and shut it off.' 15:18.501 --> 15:20.461 'Nicely done, Sandra.' 15:20.503 --> 15:22.881 'Just one more task to perform.' 15:22.921 --> 15:25.550 'Let's go to the server room.' 15:37.562 --> 15:40.189 'Now have a seat and sign in.' 15:43.526 --> 15:46.446 [instrumental music] 15:49.073 --> 15:50.408 'Now..' 15:50.450 --> 15:52.619 '...pull up all the 911 calls' 15:52.660 --> 15:55.329 'that came in two days ago.' 15:58.165 --> 16:01.419 'Thirty thousand nine hundred and eighteen emergencies.' 16:01.461 --> 16:04.672 'New York, New York. It's a wonderful town.' 16:04.714 --> 16:08.050 'Okay, one more step and Aaron is home free.' 16:08.092 --> 16:09.886 'Tell me, so we can get this over with.' 16:09.928 --> 16:12.346 'I want you to delete them, Sandra.' 16:12.388 --> 16:14.014 'All of them.' 16:14.056 --> 16:15.767 I can't. 16:15.809 --> 16:17.936 Those calls are part of the public record. 16:17.977 --> 16:21.188 'They're evidence, confessions, dying words.' 16:21.230 --> 16:24.191 - I won't. - 'I told you what I require.' 16:24.233 --> 16:25.902 'Now you have to choose.' 16:25.944 --> 16:27.862 'Save 30,000 phone calls' 16:27.904 --> 16:29.906 'or the life of one boy.' 16:29.948 --> 16:31.115 Ms. Shaw, I do hope you're closing in 16:31.157 --> 16:32.700 on our mystery caller 16:32.742 --> 16:35.077 'because he's proving to be quite elusive.' 16:35.119 --> 16:38.414 There's no evidence that he's broken into the camera feeds 16:38.456 --> 16:41.584 'yet he's somehow able to watch Sandra's every move.' 16:41.626 --> 16:43.753 (Shaw) 'Thanks to the GPS coordinates, you sent me' 16:43.795 --> 16:45.045 'I've got eyes on his car.' 16:45.087 --> 16:46.130 And in a minute.. 16:46.172 --> 16:48.215 ...I'll have eyes on him. 16:50.885 --> 16:53.805 [instrumental music] 17:00.645 --> 17:02.522 (Finch) 'Ms. Shaw, did you find the caller?' 17:07.902 --> 17:11.030 Finch.. 17:11.071 --> 17:12.740 ...we have a problem. 17:12.782 --> 17:15.326 'This guy's not just a voice, he's a ghost.' 17:23.125 --> 17:25.085 Finch, you wanna tell me what I'm holding here? 17:25.127 --> 17:27.338 From the description, it sounds like a phone relay. 17:27.380 --> 17:29.549 The caller's voice is carried from one phone 17:29.590 --> 17:31.425 through the other and on to Sandra. 17:31.467 --> 17:33.344 'His call could be originating from anywhere in the city.' 17:33.386 --> 17:34.971 - 'Or the world.' - Should I untape them? 17:35.013 --> 17:36.180 'Maybe then you can trace the call.' 17:36.222 --> 17:37.807 No, Ms. Shaw, please. 17:37.849 --> 17:39.726 If we untether the phones, the call will disconnect 17:39.767 --> 17:41.394 and Aaron may well be killed. 17:41.435 --> 17:43.229 'Were you able to glean anything from the driver?' 17:43.270 --> 17:45.189 Some guy paid him 1,000 bucks to drive around all day 17:45.231 --> 17:47.859 with the phones in the back, never got a name. 17:47.901 --> 17:49.610 If only I could determine how he's able to keep 17:49.652 --> 17:52.196 such a close eye on Sandra. 17:52.238 --> 17:53.698 [indistinct chatter] 17:53.740 --> 17:55.449 (male #10) 'Ma'am, are you someplace safe?' 17:55.491 --> 17:58.202 - 'Did the dog try to bite--' - 'I understand.' 17:59.996 --> 18:02.081 Of course. 18:02.122 --> 18:04.625 Ms. Shaw, I have a pressing matter to attend to. 18:04.667 --> 18:07.045 'Can you get a description of the man who paid the driver?' 18:09.296 --> 18:11.049 My pleasure. 18:11.090 --> 18:13.259 (male #2) 'Think of it as an exchange, Sandra.' 18:13.300 --> 18:15.636 'You delete a day's worth of calls' 18:15.678 --> 18:17.972 'and I send Aaron home' 18:18.014 --> 18:19.766 'happy and intact.' 18:19.807 --> 18:22.226 What good could deleting them possibly do anyone? 18:22.268 --> 18:23.978 'It's the simpler solution.' 18:24.020 --> 18:26.773 Then why not just do it yourself if you have all these resources? 18:26.814 --> 18:28.107 'You know as well as I do' 18:28.148 --> 18:29.525 'that the terminal you're sitting at' 18:29.567 --> 18:31.235 'is the only way to access them' 18:31.277 --> 18:34.697 'which means I need someone on the inside...you.' 18:34.739 --> 18:37.909 'Now enough talk. What's it gonna be, Sandra' 18:37.951 --> 18:41.412 'the calls or the kid?' 18:41.454 --> 18:43.623 (Finch) 'Don't turn around.' 18:43.664 --> 18:45.625 I have remotely activated the mute function 18:45.666 --> 18:48.086 'on your cell phone, so he can't hear us.' 18:48.127 --> 18:50.922 Whoever's doing this to you has mounted a tiny webcam 18:50.964 --> 18:52.298 'on your headset.' 18:52.339 --> 18:53.299 That's how he's been able to watch you 18:53.340 --> 18:54.341 no matter where you go. 18:54.383 --> 18:56.135 Harold. 18:56.176 --> 18:57.929 - How do you know about this? - No time to explain. 18:57.971 --> 18:59.097 You have to trust me. 18:59.138 --> 19:00.514 I have a team working to save Aaron 19:00.556 --> 19:02.642 but we need to determine who's behind all of this 19:02.683 --> 19:04.143 and what he wants. 19:04.184 --> 19:07.521 If deleting 30,000 calls is the simpler solution 19:07.563 --> 19:09.231 then that's likely just a smokescreen 19:09.273 --> 19:10.984 to hide the one call that our friend 19:11.025 --> 19:13.820 'is truly concerned about.' 19:13.861 --> 19:16.030 If we could locate that call 19:16.072 --> 19:17.490 we might be able to turn the tables on him. 19:17.531 --> 19:19.784 (male #2) 'I'm losing patience, Sandra.' 19:21.786 --> 19:25.123 I can't just hit delete once. I have to do it in batches. 19:25.164 --> 19:27.000 'It could take 15 minutes for an entire day' 19:27.041 --> 19:30.294 and to do that, I need an elite admin code. 19:30.336 --> 19:32.171 Only the head of IT has it on a key fob that-- 19:32.212 --> 19:35.466 'Then stop wasting time and go get that code.' 19:37.384 --> 19:39.804 While you do that, I'll stay here and find that call. 19:39.846 --> 19:43.099 'And remember, keep me out of your line of sight.' 19:56.362 --> 19:57.655 So I checked the security footage 19:57.697 --> 20:00.033 from Tara Cooke's last day at work. 20:00.074 --> 20:02.535 'Arrives in the morning and leaves at night.' 20:02.576 --> 20:04.162 Nothing unusual. 20:04.203 --> 20:06.455 Best I came up with was this. 20:06.497 --> 20:09.083 A map of places, Tara spent most of her time. 20:10.626 --> 20:13.337 Forensics got carpet fibers from all these spots. 20:13.379 --> 20:15.297 No matches. 20:15.339 --> 20:18.216 What about that coworker of hers, uh, Mr. Concerned? 20:18.258 --> 20:19.969 I'll check him out. 20:22.180 --> 20:24.057 [cell phone ringing] 20:26.767 --> 20:29.103 Hey, Wonder Boy tells me, you guys are trying to help a kid. 20:29.145 --> 20:31.355 Indeed, detective, which is why I need your help. 20:31.397 --> 20:33.482 I'm looking for a needle in a haystack. 20:33.524 --> 20:36.986 One suspicious 911 call out of 30,000. 20:37.028 --> 20:40.031 30,000? That's not a haystack. That's a whole damn farm. 20:40.073 --> 20:42.575 Using probabilities, I was able to reduce that number. 20:42.616 --> 20:45.912 'For instance, 38% of all calls to the 911 system' 20:45.953 --> 20:49.331 are the result of unintended pressure to the keypad. 20:49.373 --> 20:50.917 Wait a minute, you're telling me that 911 20:50.958 --> 20:52.919 gets over 11,000 butt dials a day? 20:52.960 --> 20:54.587 'I'm afraid so, but it did allow me' 20:54.628 --> 20:56.672 to weed out almost half of the calls. 20:56.714 --> 20:59.508 'I also removed purse snatchings, stalled cars--' 20:59.550 --> 21:01.761 Let's cut to the chase. How many calls we gonna look at? 21:01.802 --> 21:04.471 312 in the next five minutes. 21:04.513 --> 21:07.183 'I'm sending you your half of the list.' 21:07.225 --> 21:09.102 The attachment contains audio files 21:09.143 --> 21:11.854 along with each phone's number, call history 21:11.896 --> 21:13.940 'and the map of its location data.' 21:13.981 --> 21:16.442 156 calls in five minutes? 21:16.483 --> 21:18.444 Happy hunting, detective. 21:18.485 --> 21:20.905 No, it's gotta be version 10.6, okay? 21:23.699 --> 21:25.743 No, I told you, if the protocols don't match 21:25.785 --> 21:27.494 the router won't work. 21:27.536 --> 21:31.249 Well...try again. 21:31.290 --> 21:32.959 Hey, Todd, you got a minute? 21:33.000 --> 21:35.169 One of my trainees yanked too hard on a monitor cable 21:35.211 --> 21:36.796 tore the connector right off. 21:36.837 --> 21:38.380 'You have a spare?' 21:38.422 --> 21:40.758 When will they learn to respect the tech? 21:40.800 --> 21:42.426 Keep an eye on that one. 21:42.468 --> 21:44.553 (male #2) 'Now get that key fob.' 21:48.557 --> 21:49.642 'Better hurry' 21:49.683 --> 21:51.560 'or you're gonna get caught.' 21:56.774 --> 21:58.859 Here you go. 21:58.901 --> 22:01.028 Thanks. 22:01.070 --> 22:02.905 Hey. 22:06.408 --> 22:09.620 You okay, Sandra? 22:09.662 --> 22:11.705 Rough call. 22:16.460 --> 22:17.920 (Finch) 'Time is running out, detective.' 22:17.962 --> 22:20.214 'Let me know if you find that 911 call.' 22:20.256 --> 22:22.424 (male #11) 'He's stealing from me every day!' 22:22.466 --> 22:24.177 'It's my newspaper!' 22:26.595 --> 22:28.346 (female #8) 'Breaking everything in the house.' 22:28.388 --> 22:30.141 'This is how it gets whenever the Knicks lose' 22:30.183 --> 22:33.311 'and I've had it.' 22:33.351 --> 22:35.271 (Sandra) '911. What's your emergency?' 22:35.313 --> 22:37.648 (female #9) 'It's my fault. I was wrong.' 22:37.690 --> 22:40.693 'I shouldn't have slept with him. Now he hurt me.' 22:40.734 --> 22:42.028 (Sandra) 'Honey, where are you?' 22:42.069 --> 22:44.362 'I see your phone moving West on Highway 25.' 22:44.404 --> 22:46.532 'We-we were driving.' 22:46.573 --> 22:50.410 'I said I was leaving him. He-he hurt me.' 22:50.452 --> 22:53.122 'Okay, I've got police coming to find you. Just stay with me.' 22:53.164 --> 22:55.582 'You're on a prepaid cell, so I can't see your name.' 22:55.624 --> 22:57.459 'Wanna tell me your name?' 22:57.501 --> 22:58.919 'Hello? Are you there?' 22:58.961 --> 23:02.715 'Answer me. Please answer me.' 23:02.756 --> 23:04.342 Wait a minute. 23:04.382 --> 23:06.552 This caller's phone has been in the same locations 23:06.593 --> 23:08.346 as the rookie's homicide victim. 23:09.722 --> 23:11.307 Tara. 23:16.937 --> 23:19.481 'Hey, glasses, I think I found the call.' 23:19.523 --> 23:21.608 And if I'm right, we're working the same case. 23:21.650 --> 23:24.237 Homicide victim. She called from a burner phone. 23:24.278 --> 23:26.572 'Battery went dead before police could locate her.' 23:26.613 --> 23:27.781 But I'm pretty sure I know her name. 23:27.823 --> 23:30.284 I'm sending you the info now. 23:35.413 --> 23:37.541 - Tara Cooke. - 'Yeah.' 23:37.583 --> 23:39.126 I'm betting whoever's threatening that kid 23:39.168 --> 23:41.128 is the same person who killed Tara. 23:41.170 --> 23:43.923 'Now is there any way you can access Tara's voice mail?' 23:43.964 --> 23:45.716 I'll try, detective. 23:49.011 --> 23:50.930 (male #2) 'Who is that?' 23:50.971 --> 23:52.932 - 'Who is helping you?' - Nobody. 23:52.973 --> 23:54.558 I swear I don't know that person. 23:54.600 --> 23:56.602 'I'm not a fan of lies, Sandra.' 23:56.643 --> 23:58.729 - 'You broke one of my rules.' - Please don't hurt Aaron. 23:58.771 --> 24:00.522 'You should've thought of Aaron' 24:00.564 --> 24:03.234 'before you involved someone else in our arrangement.' 24:03.276 --> 24:05.111 'Now I have no choice.' 24:05.152 --> 24:06.904 'I'm a man of my word.' 24:06.946 --> 24:09.865 'Just remember, this was your fault.' 24:09.907 --> 24:10.866 [explosion] 24:10.908 --> 24:11.992 [indistinct chattering] 24:17.248 --> 24:19.250 (male #12) '911. What is your emergency?' 24:19.292 --> 24:20.334 (female #10) 'Would you like me to send an ambulance to your location?' 24:20.376 --> 24:22.044 An explosion. Are you sure? 24:22.086 --> 24:24.171 Where was the bomb when it went off, sir? 24:24.213 --> 24:26.424 'Are you alright? Is anyone injured?' 24:26.464 --> 24:29.718 'How many windows were shattered from the explosion?' 24:29.760 --> 24:32.679 'And as far as you can tell, was anyone injured?' 24:32.721 --> 24:35.141 Is he dead? Did you kill Aaron? 24:35.182 --> 24:38.018 (male #2) 'The bomb I exploded was in a parking garage.' 24:38.060 --> 24:40.854 'Three cars were turned into flaming metal husks.' 24:40.896 --> 24:43.107 'Call it a warning shot.' 24:43.149 --> 24:46.193 'Aaron is still alive...for the moment.' 24:46.235 --> 24:49.780 - Okay, I understand. - 'No, I don't think you do.' 24:49.822 --> 24:52.325 'You see, a bomb of the exact same size' 24:52.366 --> 24:54.868 'is currently strapped to little Aaron.' 24:54.910 --> 24:57.204 'And since my rules have proven too complicated' 24:57.246 --> 24:58.622 'for you to follow' 24:58.664 --> 25:01.292 'I'm gonna make this all very simple.' 25:01.334 --> 25:04.003 'You have exactly 15 minutes to delete those calls' 25:04.044 --> 25:07.505 'before I set that bomb off, starting now.' 25:10.384 --> 25:12.094 'Do it!' 25:12.136 --> 25:13.762 'Or the next dispatch call you make' 25:13.804 --> 25:15.681 'will be to have officers pick up the pieces' 25:15.722 --> 25:17.891 'of what's left of that boy's body.' 25:17.933 --> 25:19.768 'Do you understand me now, Sandra?' 25:44.751 --> 25:47.171 At first, it didn't make sense. 25:47.213 --> 25:49.756 'Of all the operators out there on that floor' 25:49.798 --> 25:52.385 'why pick the one who is least likely to crack under pressure' 25:52.426 --> 25:54.803 'and give in to his demands?' 25:54.845 --> 25:57.890 A foolish move.. 25:57.931 --> 26:00.518 ...unless he knew something about you.. 26:00.558 --> 26:02.311 '...something in a sealed juvenile record' 26:02.353 --> 26:04.480 that he could twist into the perfect leverage 26:04.522 --> 26:08.025 to get you to do what he was asking. 26:08.067 --> 26:10.568 The loss of a child. 26:16.200 --> 26:19.661 His name was Joseph. He was three years old. 26:19.703 --> 26:21.872 And he had a smile that just made everything okay. 26:23.707 --> 26:25.959 'I lived across the street used to babysit him all the time.' 26:27.753 --> 26:30.047 And one night, when I was 14, I was giving him a bath. 26:32.007 --> 26:34.343 He wanted a toy. 26:34.385 --> 26:36.887 Ridiculous yellow frog. 26:36.929 --> 26:39.181 'It was just downstairs.' 26:39.223 --> 26:41.308 'I was only gone a minute, but..' 26:43.143 --> 26:45.187 ...you can probably guess the rest. 26:47.440 --> 26:49.775 The worst part wasn't.. 26:49.816 --> 26:51.693 '...desperately trying to perform CPR' 26:51.735 --> 26:54.363 'before the paramedics arrived' 26:54.405 --> 26:57.533 or even when the police charged me with negligent homicide. 26:58.784 --> 27:00.994 No, the worst part.. 27:01.036 --> 27:02.455 ...was when I came back upstairs 27:02.496 --> 27:04.706 and I found him lying facedown in the tub. 27:06.833 --> 27:09.128 I froze. 27:09.169 --> 27:11.629 I couldn't think. I couldn't move. 27:13.924 --> 27:16.927 And to this day, I wonder whether those extra 15 seconds 27:16.969 --> 27:19.513 wouldn't have saved Joseph's life. 27:19.555 --> 27:22.516 You were just a child yourself. 27:22.558 --> 27:24.477 Anyone in those circumstances-- 27:24.518 --> 27:27.104 That's what my lawyer said. 27:27.146 --> 27:29.189 And in the eyes of the law.. 27:29.231 --> 27:31.150 ...I was found innocent. 27:32.443 --> 27:34.445 But not in my eyes, Harold. 27:36.614 --> 27:38.740 Which is why I'm gonna do whatever this man wants. 27:38.782 --> 27:39.741 Sandra, wait. 27:39.783 --> 27:41.118 There's a second reason 27:41.160 --> 27:42.786 'why the caller is targeting you.' 27:42.828 --> 27:45.581 A 911 call you took two days ago, a murder. 27:45.623 --> 27:47.374 I don't care. 27:47.416 --> 27:50.043 I'm not giving up on another little boy. 27:50.085 --> 27:51.669 I'll give you as many minutes as I can 27:51.711 --> 27:53.631 and then I'm deleting those calls. 27:53.671 --> 27:55.841 I'm turning around now. Please get out of my way. 27:57.635 --> 28:00.678 I understand you won't give up on Aaron. 28:00.720 --> 28:03.349 I won't give up on you. 28:07.685 --> 28:09.980 Ms. Shaw, if you still have those tethered phones 28:10.022 --> 28:11.731 hold on to them. 28:11.773 --> 28:13.775 I have work to do. 28:17.779 --> 28:19.114 Got a description. 28:19.156 --> 28:20.824 Might be the guy we're looking for. 28:20.866 --> 28:22.742 (Reese) 'Alright, Shaw, let's hear it.' 28:22.784 --> 28:24.370 Latino in a slick suit. 28:24.411 --> 28:26.872 'Ridiculous number of piercings in his right ear' 28:26.913 --> 28:28.832 'including a gothic cross.' 28:28.874 --> 28:31.251 Templario. 28:31.293 --> 28:33.711 Why am I not surprised? 28:40.594 --> 28:42.638 'There he is.' 28:42.680 --> 28:45.098 Five does seem a bit ridiculous. 28:45.140 --> 28:47.976 I'm on my way. No need to handle this on your own. 28:48.018 --> 28:50.396 Never been one to wait for backup. 28:50.437 --> 28:51.813 [clears throat] 28:51.855 --> 28:55.734 Just want a quick conversation with him. 28:55.775 --> 28:58.153 And the rest of you can...leave. 28:59.029 --> 29:00.280 Nobody gets hurt. 29:07.329 --> 29:10.666 Nobody gets hurt? How about you, pendejo? 29:10.708 --> 29:13.627 I was kinda hoping you'd pick the hard way. 29:18.131 --> 29:20.593 (Fusco) 'Hey, glasses, got some interesting information' 29:20.634 --> 29:23.429 'about my homicide victim and her bosses, the Kincaid's.' 29:23.470 --> 29:25.472 'Might help you with your kid.' 29:25.514 --> 29:27.433 'Call you when I'm done.' 29:27.474 --> 29:29.268 I just got one other question. 29:29.309 --> 29:32.896 Any idea what Tara has in her hand? 29:32.938 --> 29:35.899 - That's her cell phone. - Uh-uh. 29:35.941 --> 29:38.360 That's her cell phone. 29:38.402 --> 29:40.779 Found it in her apartment. 29:40.820 --> 29:43.115 That is a burner phone. 29:43.156 --> 29:44.700 'Tara had it on her the night she died' 29:44.742 --> 29:47.620 but can't seem to find it in any of her things. 29:47.661 --> 29:49.871 Turns out somebody got rid of it.. 29:49.913 --> 29:51.707 ...somebody who killed her. 29:51.749 --> 29:53.417 (Fusco) 'We accessed the phone records.' 29:53.459 --> 29:56.670 Tara used that burner phone to only call two numbers. 29:56.712 --> 29:58.589 911 the night she died and.. 30:00.299 --> 30:02.426 ...this one. Recognize it? 30:05.262 --> 30:07.013 Oh, me neither. 30:07.055 --> 30:09.266 That's why we decided to check its voice mail. 30:09.308 --> 30:11.727 I know, how do you do that without the code, right? 30:11.769 --> 30:12.894 I got this friend of mine who's just 30:12.936 --> 30:14.480 he's great at that type of thing. 30:16.356 --> 30:18.108 (Tara) 'Ron, it's Tara.' 30:18.150 --> 30:22.070 'I-I can't do this anymore, the sneaking around.' 30:22.112 --> 30:24.490 'It's not fair to me or to Gina.' 30:24.531 --> 30:26.199 'I wanna tell the world about us.' 30:26.241 --> 30:28.952 Even deleted voice mails can be retrieved for up to 30 days. 30:28.994 --> 30:31.330 Ones and zeros, they never really go away. 30:31.371 --> 30:33.415 None of this is admissible in court. 30:33.457 --> 30:36.126 But this is. 30:36.168 --> 30:39.004 Carpet fibers from the mat in your trunk 30:39.045 --> 30:42.800 which is where Ron stuffed the body after he hid her.. 30:42.841 --> 30:44.635 ...before he dumped her down by the river. 30:44.677 --> 30:46.303 But the real scare came when you realized 30:46.345 --> 30:48.555 she made a 911 call. 30:48.597 --> 30:50.015 You didn't know what was on that call 30:50.056 --> 30:52.726 but you knew you needed to get rid of it. 30:52.768 --> 30:55.354 See, normally, I'd let you squirm and deny it. 30:55.395 --> 30:56.814 But you had to kidnap a little boy to cover it up. 30:56.855 --> 30:58.106 Little boy. What? 30:58.148 --> 30:59.525 Now you're gonna get on that phone 30:59.566 --> 31:01.151 and you're gonna tell 'em to let him go. 31:01.193 --> 31:03.529 Wait, he was just supposed to get rid of the call. 31:03.570 --> 31:05.989 - He never said anything about-- - Who? 31:06.031 --> 31:09.075 'Who'd you hire?' 31:09.117 --> 31:10.577 I don't know. 31:10.619 --> 31:12.204 Ron told me what he'd done. 31:12.245 --> 31:13.871 'I found someone who could get rid of the problem.' 31:13.913 --> 31:16.333 How do you call it off? 31:16.375 --> 31:18.418 I never asked. 31:20.671 --> 31:23.590 [groaning] 31:32.474 --> 31:35.394 [grunting] 31:39.105 --> 31:41.107 Don't worry, Shaw. 31:41.149 --> 31:43.360 I saved the best for last. 31:45.987 --> 31:47.906 Are you him.. 31:47.947 --> 31:50.033 ...the guy who's been terrorizing a 911 operator 31:50.075 --> 31:53.412 and threatening to blow up a kid? 31:53.453 --> 31:55.163 Ni madres, mija. 31:55.205 --> 31:56.874 You'll never catch him. 31:56.915 --> 31:58.500 Guy's careful. 31:58.542 --> 32:01.378 Untraceable calls, self-deleting texts. 32:01.420 --> 32:03.839 We do what he asks, the money shows up in an account. 32:03.881 --> 32:05.591 (Reese) 'Yeah, I'm gonna make this simple.' 32:05.632 --> 32:07.760 You're gonna tell us where you're holding the boy. 32:07.801 --> 32:09.428 No way. 32:09.469 --> 32:11.137 Soy una tumba. 32:11.179 --> 32:12.639 You're going to have to shoot me. 32:15.350 --> 32:17.352 That.. 32:17.394 --> 32:19.396 ...won't be necessary. 32:25.985 --> 32:27.987 'On their way, sir. I just need you to stay on the phone with..' 32:31.700 --> 32:33.452 Mr. Reese, Ms. Shaw, I have news. 32:33.493 --> 32:35.454 I was able to hack into the one cell phone tower 32:35.495 --> 32:38.791 relaying signals from both the tethered phones Ms. Shaw found. 32:38.832 --> 32:40.751 I know where our mystery man is calling from. 32:40.793 --> 32:42.961 Chances are it's the same place they're holding Aaron 32:43.002 --> 32:45.171 'an office tower in midtown.' 32:45.213 --> 32:47.257 Already there, Finch. 32:47.299 --> 32:49.885 The templario gave up Aaron's location? 32:49.927 --> 32:52.387 We managed to pry it out of him. 32:52.429 --> 32:54.347 'Please be careful, the man we're looking for' 32:54.389 --> 32:56.099 is highly intelligent, resourceful 32:56.141 --> 32:58.226 and no doubt dangerous when cornered. 32:58.268 --> 33:00.854 So basically, Finch, he's you.. 33:00.896 --> 33:02.606 ...if you were a evil. 33:02.648 --> 33:05.024 I hardly welcome the comparison, Ms. Shaw. 33:05.066 --> 33:06.401 'Please hurry, this man kidnapped' 33:06.443 --> 33:07.861 'a child to help a killer' 33:07.903 --> 33:11.740 'and he'll succeed if Sandra deletes those calls.' 33:11.782 --> 33:13.492 (Shaw) 'What, you need a new suit?' 33:43.021 --> 33:44.898 (male #2) 'Stop.' 33:44.940 --> 33:46.441 'I've just been informed that the clients' 33:46.483 --> 33:47.651 'who hired me for this job' 33:47.693 --> 33:50.028 'have confessed to the police.' 33:50.069 --> 33:53.573 'As such, my contract with them is now null and void.' 33:53.615 --> 33:56.576 'Your services in this matter are no longer required, Sandra.' 33:57.995 --> 34:00.539 So it's over. You're letting Aaron go. 34:00.580 --> 34:04.292 (male #2) 'Regretfully, that has now become impossible.' 34:04.334 --> 34:06.670 'I simply cannot risk any details of this operation' 34:06.712 --> 34:08.964 'falling into police hands.' 34:09.006 --> 34:10.632 'Cleanliness is all.' 34:10.674 --> 34:13.593 [beeping] 34:16.596 --> 34:20.141 'Don't blame yourself. You did everything you could.' 34:22.769 --> 34:24.312 Don't do this, I'm begging you. 34:24.354 --> 34:27.566 'I'm sorry, Sandra. It's too late for Aaron.' 34:27.607 --> 34:29.150 'And for you as well.' 34:29.192 --> 34:30.944 'Though of course eliminating you' 34:30.986 --> 34:32.362 'was always part of the plan.' 34:34.197 --> 34:36.700 [indistinct chatter] 34:36.742 --> 34:39.995 'It was a genuine pleasure speaking with you, Sandra.' 34:40.787 --> 34:41.997 'Good-bye.' 34:53.550 --> 34:54.843 (Finch) 'Sandra.' 34:57.679 --> 34:59.681 - Don't. - It's protocol. 34:59.723 --> 35:00.682 During a blackout, we're all supposed 35:00.724 --> 35:02.183 to exit through the front. 35:02.225 --> 35:03.602 Which is exactly what the man who called you 35:03.643 --> 35:04.644 will be waiting for. 35:04.686 --> 35:07.230 Is there another way out? 35:08.356 --> 35:09.733 Follow me. 35:14.947 --> 35:17.074 Vamonos. Let's go. 35:18.825 --> 35:21.745 [beeping] 35:25.290 --> 35:26.416 [elevator dings] 35:26.458 --> 35:27.876 What the hell? 35:27.918 --> 35:29.086 I thought the elevator was locked. 35:30.754 --> 35:33.673 [gunshots] 35:38.971 --> 35:41.890 [gunshots] 35:44.476 --> 35:46.185 We gotta defuse that bomb. 35:46.227 --> 35:49.106 Hey, there is no dead in team. 35:49.147 --> 35:51.108 So instead of going all Charles Bronson on me 35:51.149 --> 35:53.443 let me clear that way. 35:55.862 --> 35:58.782 [gunshots] 36:03.495 --> 36:06.414 [gunshots] 36:13.755 --> 36:16.341 You're Aaron, right? 36:16.382 --> 36:19.218 I'm here to help. 36:19.260 --> 36:21.304 There's an exit down there. 36:26.392 --> 36:27.393 Sandra! 36:27.435 --> 36:29.312 [gunshots] 36:34.026 --> 36:36.945 [gunshots] 36:43.994 --> 36:46.705 (Reese) 'A level switch. Hold very still.' 36:47.998 --> 36:49.749 Hey, Aaron. 36:49.791 --> 36:51.918 You like baseball, right? 36:51.960 --> 36:54.046 Yeah, but I'm not a very good hitter. 36:54.087 --> 36:57.007 I used to have the same problem. 36:57.049 --> 36:59.258 Know what helped? 36:59.300 --> 37:02.179 Every night, I'd close my eyes.. 37:02.220 --> 37:05.098 ...imagine myself.. 37:05.140 --> 37:07.184 ...hitting one out of the park. 37:07.225 --> 37:10.187 'I realized it was all about timing.' 37:11.688 --> 37:13.899 Wanna give it a try? 37:13.940 --> 37:15.316 Go ahead. 37:26.119 --> 37:27.620 [footsteps] 37:27.662 --> 37:30.665 [gunshots] 37:30.707 --> 37:33.459 See that pitch coming, Aaron? 37:33.501 --> 37:34.711 Yeah. 37:34.753 --> 37:37.463 Swing as hard as you can. 37:37.505 --> 37:40.217 Now. 37:40.258 --> 37:42.594 I did it. 37:42.635 --> 37:44.345 Yeah, you did. 37:44.387 --> 37:45.931 Got the last kidnapper. 37:47.974 --> 37:50.476 You figure out which one was behind all this? 37:50.518 --> 37:52.270 Yeah. 37:52.311 --> 37:54.439 None of 'em. 37:54.480 --> 37:56.149 Then he's still out there. 38:01.029 --> 38:03.949 [dramatic music] 38:07.660 --> 38:10.580 [gasping] 38:16.419 --> 38:19.338 [water splashing] 38:25.011 --> 38:26.263 (Finch) 'Don't move.' 38:29.599 --> 38:31.517 Before you make a grave error of judgment 38:31.559 --> 38:34.062 permit me to describe what I have in my hand. 38:34.104 --> 38:37.482 It's a severed electrical cable connected to this generator. 38:37.523 --> 38:39.192 Current is running through it 38:39.234 --> 38:42.904 at ten times the amperage required for electrocution. 38:42.946 --> 38:45.406 'All I have to do is drop it in that water' 38:45.448 --> 38:47.325 'and within three seconds' 38:47.366 --> 38:49.953 the muscles in your heart will fibrillate. 38:49.995 --> 38:53.081 Now I'm not a violent man. 38:53.123 --> 38:56.584 But not only have you tried to harm this young woman 38:56.626 --> 38:58.128 'and an innocent child' 38:58.170 --> 39:00.880 'you have shut down a 911 call center' 39:00.922 --> 39:04.425 'in one of the more dangerous cities in the country.' 39:04.467 --> 39:06.178 So now there are two things that will keep me 39:06.219 --> 39:09.848 from ending your life right now. 39:09.889 --> 39:12.809 First, I want you to drop the gun. 39:21.484 --> 39:23.569 Second, I need to hear the sound of your voice. 39:25.404 --> 39:28.867 Please. I just work for the guy. 39:28.908 --> 39:30.535 I don't even know his name. 39:30.576 --> 39:33.538 'Sandra, get his weapon.' 39:40.337 --> 39:42.755 [grunting] 39:53.308 --> 39:56.602 Hey, just wanted to say thanks again for all your help. 39:56.644 --> 39:58.479 The Kincaid's have lawyered up. 39:58.521 --> 40:01.316 But the carpet fibers in Ron's trunk 40:01.358 --> 40:03.276 are a match for the ones found on Tara's body. 40:03.318 --> 40:05.695 So between that and the phone records 40:05.737 --> 40:08.865 shouldn't be too hard to get a conviction. 40:08.907 --> 40:10.950 Congratulations. 40:10.992 --> 40:13.411 Yeah, you too. 40:13.452 --> 40:14.537 I'd say we make a pretty good team. 40:14.579 --> 40:16.831 Don't you think? 40:16.873 --> 40:18.457 We ain't a team. 40:24.172 --> 40:26.299 What, are you gonna stand there all day? 40:26.341 --> 40:28.634 Get yourself a cup of coffee and get back to work. 40:28.676 --> 40:30.887 I can't help you solve all your cases. 40:30.929 --> 40:32.889 [chuckles] 40:37.685 --> 40:40.855 [instrumental music] 40:40.897 --> 40:43.816 - Sandra. - Harold. 40:43.858 --> 40:45.860 So glad you could meet. 40:45.902 --> 40:48.405 I was on my way to work. It's the least I could do. 40:48.446 --> 40:49.822 I owe you my life. 40:49.864 --> 40:51.449 I was happy to lend a hand. 40:51.490 --> 40:52.867 To tell you the truth, I've come to think of us 40:52.909 --> 40:54.619 as kindred spirits 40:54.660 --> 40:57.830 taking emergency calls to help those who need us. 40:57.872 --> 40:59.791 So is that how you found me? 40:59.832 --> 41:01.918 You got a call? 41:01.960 --> 41:03.295 Something like that. 41:03.336 --> 41:04.837 What I mean to say is.. 41:04.879 --> 41:08.174 ...it does my heart good to know that you're out there. 41:08.216 --> 41:11.052 Likewise, Harold. I should get to work. 41:11.094 --> 41:13.763 Before you leave, there was.. 41:13.805 --> 41:15.807 ...something I'd like to show you. 41:18.101 --> 41:19.894 Nice hit, Aaron. 41:19.936 --> 41:21.479 Is that him? 41:21.520 --> 41:22.939 I wanted to offer you the one thing 41:22.981 --> 41:26.276 that 911 operators never get.. 41:26.318 --> 41:28.111 ...closure. 41:29.946 --> 41:32.865 [music continues] 41:45.795 --> 41:48.547 Aaron looks happy. 41:48.589 --> 41:50.758 You'd never guess what he'd been through. 41:50.800 --> 41:52.302 Kids are resilient creatures. 41:52.344 --> 41:55.096 As are adults, if they have the right friends. 41:55.138 --> 41:57.932 My deepest thanks to both of you for a job well done. 41:59.392 --> 42:01.519 Well, not quite done. 42:01.560 --> 42:03.271 If you still wanna find the guy.. 42:04.689 --> 42:06.274 ...maybe these could help. 42:09.861 --> 42:12.780 [cell phone ringing] 42:16.701 --> 42:19.120 - Hello? - 'Finally.' 42:19.162 --> 42:22.999 'A chance to speak to the man who handed me my first defeat.' 42:23.041 --> 42:24.501 - I didn't do it alone. - 'Oh.' 42:24.542 --> 42:26.544 'Believe me, I'm quite aware.' 42:26.585 --> 42:28.129 I'm warning you now 42:28.171 --> 42:30.923 any attempt to harm either Sandra or Aaron again 42:30.965 --> 42:32.133 would be a mistake. 42:32.175 --> 42:33.801 (male #2) 'No need to worry.' 42:33.843 --> 42:35.803 'Sandra's earned her life, as far as I'm concerned.' 42:35.845 --> 42:37.263 'And at this point harming Aaron' 42:37.305 --> 42:39.391 'would be counterproductive.' 42:41.642 --> 42:45.313 'You, however, are another story entirely.' 42:46.147 --> 42:48.066 'Be seeing you.' 42:49.650 --> 42:51.110 What did he say? 42:56.032 --> 42:58.368 Nothing of any consequence. 42:59.452 --> 43:02.372 [instrumental music] 43:10.380 --> 43:12.673 [theme music] 43:25.144 --> 43:28.064 [music continues] c]